National Call and Recall Service for flu vaccinations

The NHS Immunisation Management Service operates the National Call and Recall Service for the flu vaccination programme on behalf of NHS England and NHS Improvement.

In addition to initial contact via letters and emails/SMS, it is making approximately 1.3 million follow-up telephone calls to eligible individuals reminding them to book a flu vaccination. If you are contacted by the NHS Immunisation Management Service this is a legitimate service and not a fraudulent organisation.